COMPLAINTS  AND FEEDBACK PROCEDURE

Complaints Procedure –- Caravan Connect

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Our Commitment to You
At Caravan Connect, we are committed to delivering the highest standards of service and workmanship. However, if something isn’t right, we genuinely want to know so we can resolve the issue quickly and fairly.

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How to Make a Complaint
If you are unhappy with any part of our service, please contact us as soon as possible using one of the following methods:

• In person –- Visit us at our premises

• Phone –- 07950 783504

• Email - info@caravan-connect.co.uk

• Fill  out the Contact Form below

• Post –- The Lodge, Setthorns Camping and Caravan Site, Wootton, New Milton, Hampshire, BH25 5WA

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To help us address your complaint efficiently, please include:

• Your full name and preferred contact details

• The date the service or repair took place

• A clear description of the issue

• Any supporting evidence (e.g., photos, documents, receipts)

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What Happens Next

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Step 1: Acknowledgement
We will acknowledge your complaint within 2 working days of receiving it.

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Step 2: Investigation
Our business owner will personally review your complaint and may contact you for further information if required. We aim to resolve all complaints within 7 working days. If the matter is more complex and takes longer, we will keep you updated on progress.

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Step 3: Resolution
You will receive a written response outlining:

• The outcome of our investigation

• Any actions we are taking to resolve the issue

• If applicable, an explanation of why the complaint was not upheld

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We Value Your Feedback

Your feedback helps us improve. Thank you for giving us the opportunity to put things right.